Yes.

At CondomSales, we take your privacy seriously. Every Australian order is sent in plain, discreet packaging, with no reference to CondomSales, condoms, lubricants, sexual health products or any other product details on the outside of the parcel. The sender will be displayed as Dash Australia Pty Ltd.

Most orders are shipped in plain padded satchels. Larger orders may be sent in plain boxes or cartons. Either way, your order will arrive discreetly, securely and without identifying branding.

For international orders, we also use plain packaging, however customs requirements mean we may need to declare the nature of the goods on the customs form.

We understand the desire for privacy, but your order must be deliverable to the name and address provided. If you use a pseudonym, your parcel may be returned as undeliverable.

If an order is returned to us, we’ll contact you by email. We may be able to resend it, however additional postage and handling fees will apply.

We usually ship using Australia Post or trusted carriers like FedEx, DHL or TNT for larger orders, with options such as Standard Post and Express Post depending on your order and checkout selection. Orders may be sent in satchels, padded bags, boxes or cartons depending on size and product type.

Our goal is simple: to keep shipping costs reasonable while getting your order to you as quickly and discreetly as possible.

We currently ship to Australia, New Zealand, United States, Canada, the UK and most other countries.

If shipping is available in your country or region, relevant shipping options will automatically appear when you enter your delivery address at checkout.

Once payment has been received in full, we aim to ship your order as soon as reasonably possible. If all items are in stock, your order will usually be shipped within ONE business day.

You’ll receive an email once your order has been dispatched, including tracking details where available.

For domestic orders, Standard shipping normally takes 3-5 business days depending on the delivery location. Express shipping normally takes 1-3 business days, also dependent upon the delivery location.

International shipping times depend on the products and destination (estimated at checkout).

From time to time, we may offer free shipping promotions or options. Any available free shipping offers will be shown at checkout, or promoted through our website or e-newsletter.

Once your order has been shipped, delivery is handled by Australia Post or the relevant delivery provider. While we cannot guarantee delivery timeframes once a parcel is in transit, we will always do our best to help.

If your order has not arrived within 14 days of your shipping confirmation email, please contact us and we’ll make reasonable efforts to help resolve the issue.

No.

For your privacy, transactions will not appear as CondomSales or list any products purchased. Your statement will show the payee as Dash Australia Pty Ltd.

Payment is made securely online before your order is shipped. We currently accept payment via PayPal or Credit Card.

We also accept Bank Transfer (EFT), though please note your order won't be dispatched until payment is received.

For security, the website uses SSL encryption technology to help protect your payment details.

Yes.

All prices are listed in Australian Dollars. Prices are inclusive of GST where applicable, noting that condoms and water based lubricants are GST-free.

With the exception of trade accounts, retail orders should be placed through the website checkout. This helps ensure your order details, payment and delivery information are recorded accurately. We do not accept credit card payments over the phone.

Please contact us as soon as possible if your order arrives and:

• you received the wrong product;
• the product was damaged in shipping; or
• the product appears to have a manufacturing defect.

If you notify us within 28 days of dispatch, and we confirm the product is faulty or incorrect, we’ll replace it with the correct or identical product where possible. If a replacement is not available, we may offer an alternative product of the same value or provide a refund for the faulty item.

Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Approved returns should be posted to:

Dash Australia Pty Ltd
c/o StoreLocal
5 McNeece Place
O’Connor WA 6163
Australia

Refunds are processed within 7 days from when we receive the returned item(s).

No.

Please choose carefully when placing your order, as we do not replace or refund products simply because you have changed your mind or your needs have changed.

This policy is due to the sensitive nature of our products and to ensure adequate quality control is provided to our customers by way of always delivering brand new stock.

Please choose carefully as once an order is placed, we are unable to cancel it.

However, if you wish to alter your order to the same or higher value, please contact us to discuss suitable exchange options, should they be available.

Yes.

All condoms and applicable regulated products we sell are TGA approved and supplied for sale in Australia, giving you confidence that they meet the relevant Australian standards for quality and safety. We only source genuine products from reputable manufacturers and suppliers, with condoms supplied in their original sealed packaging and stored appropriately.

If you ever receive an item that appears damaged, defective or otherwise not as expected, please contact us and we’ll assess the issue promptly. Where appropriate, we’ll arrange a replacement, refund or other suitable resolution in line with Australian Consumer Law.

We work hard to offer excellent value across trusted sexual health brands, including bulk discount options on selected products.

If you find a better price elsewhere, please contact us. We offer a price match guarantee where possible, because we want CondomSales to be one of the best value places to buy condoms and sexual health products online in Australia.

Yes.

For businesses and organisations requiring a wholesale or trade account, please contact us to discuss bulk pricing discounts, shipping and payment terms.

Upon receiving your purchase order we will provide you with a tax invoice.

We want to speak to you too! Call us on 1300 4 CONDOMS (1300 426 636) with any questions, concerns, or feedback.

If our lines are unattended, we will be sure to get back to you within 48 hours.