Shipping policy
4 Buying, Shipping and Delivery
Payment
4.1 It is your responsibility to ensure that you have fully read and understood both the Product description and these Terms and Conditions before purchasing or attempting to purchase a Product.
4.2 You must fully and accurately complete the relevant sections of the Checkout page on the Website (“Checkout”) in order to purchase any Product online. Please note that unless expressly provided otherwise, we are currently unable to process any Purchase Orders made over the phone.
4.3 Upon completing all sections of the Checkout you will be deemed to have placed an irrevocable binding agreement to immediately purchase the stated Products, at the stated price and on the stated terms and conditions.
4.4 All prices are in Australian Dollars and are inclusive of GST, except for condoms and water-based lubricants, which are GST free.
4.5 Purchase Orders made by persons not resident in Australia will be GST free. However, it shall be your responsibility to ensure that such purchases are not prohibited by the law of the country in which you are resident. It is also your responsibility to pay any duties and taxes which may be applicable. In no event shall CondomSales.com.au be held liable for any breaches of such laws, nor for any duties and taxes which may be applicable, and you must indemnify and hold harmless Condomsales.com.au from any loss or damage arising from the breach or non-compliance with this clause 4.5.
4.6 For your privacy, the transactions on your credit card statement will not show this website or any Products that you have purchased. It will only show the payee as ‘Dash Australia Pty Ltd’.
4.7 Payment is to be made in full to us, including shipping and handling costs, either through PayPal or by online credit card payment, prior to your Purchase Order being shipped out to you. For security, we use SSL encryption technology to protect your payment details.
Shipment
4.8 All Australian Purchase Orders will be packaged in plain packaging. We will not make any reference to this Website or the products purchased. International Purchase Orders will also be plain packaged but we must declare the nature of the goods on the customs declaration form.
4.9 From time to time we may offer free shipping options.
4.10 Once we receive payment (including any applicable shipping costs) in full, we will ship your Purchase Order as soon as reasonably possible (and, provided that all items in your Purchase Order are in stock, your Purchase Order will be shipped within two Business Days) in the manner that you select at the Checkout. We will send an email to the email address you provided advising that your Purchase Order has been shipped and, where applicable, the tracking number of your parcel, which you may be able to track.
4.11 Please note that your Purchase Order will be delivered to the person named in the Purchase Order or Account at the postal address provided. If you use a pseudonym in your dealings with us, please be aware that your Purchase Order may be returned to us as an undeliverable item. We will not accept any responsibility for any undeliverable items.
4.12 In the event that we receive a returned, undeliverable item, marked with ‘return to sender’ or words of other like meaning, we will contact you by email at the email address that you have provided to us. You may request that the item be re-sent, provided only that you pay us the additional postage and handling fees which are applicable to the re-sending of your Purchase Order.
4.13 In the event that we receive the same item returned as an undeliverable item more than once, or you are unable to be contacted by email in circumstances where clause 4.12 applies, we will cancel your Purchase Order and refund the price of your Purchase Order, less any shipping expenses we have incurred in making attempted deliveries.
Non-delivery
4.14 You acknowledge that the delivery of your Purchase Order is outside of our reasonable control once your parcel has been shipped. As such, we cannot guarantee the timely delivery of your Purchase Order. However, in the event that your Purchase Order does not arrive within fourteen (14) days of the date that the date of the email advising that your Purchase Order has shipped, please contact us and we will use our reasonable efforts to attempt to resolve this issue.
4.15 However, you acknowledge and agree that we will not be liable for, and you will hold us harmless from any losses or damages occurring which is caused by, or which arises as a natural consequence of, any late, lost, stolen or undelivered parcels, or international parcels that have been purchased with the "no tracking" shipping option.